Frequently Asked Questions
Your guide to shopping with Van Schaik
What is the standard delivery time for orders?
Standard shipping typically takes 3-5 business days within the country. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return a garment if it doesn't fit?
We offer a 30-day return policy. Items must be unworn, in their original packaging, and with all tags attached. You can initiate a return through our online portal.
Are your materials sustainably sourced?
Van Schaik is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable wool across our seasonal collections to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking link to monitor your delivery in real-time.